Terms and Conditions for the Tignes Chalet Company

All bookings with The Tignes Chalet Company Ltd are subject to these conditions. Contracts will be governed by, construed and
interpreted in accordance with, English law.


A contract will exist between The Tignes Chalet Company and the client, once the client has paid the required deposit,
and acknowledged the terms and conditions check box on the Accommodation Guest Details or Transfer Guest Details Form.
If the booking has been made through a tour operator, whereby the client pays the tour operator directly,
then their deposit payment to the tour operator acknowledges the terms and conditions.

Party Leader
The Party Leader is the person who reads and accepts the terms and conditions. This person enters into this contract on behalf
and with the consent of all persons named on the booking form. The party leader accepts responsibility for all persons included in
the booking in relation to payment and these terms and conditions. The Party Leader must be at least 18 years old.

All bookings require a 30% deposit. The remaining balance is due no later than 6 weeks before departure. If full payment is
not received 6 weeks before the departure date The Tignes Chalet Company Ltd reserve the right to cancel the booking and
retain the deposit.

Payment can be made internet banking. Payment can also be made by debit or credit card - card payments are made over the phone.


Cancellation by the guest will incur in the following percentage charges of the full holiday cost:
• More than 8 weeks will mean loss of deposit
• 6-8 weeks before the departure date 40%.
• 4-6 weeks before the departure date 60%.
• Less than 4 weeks before the departure date 100%.

In the unlikely event of cancellation by The Tignes Chalet Company you will receive a full refund.

The Tignes Chalet Company Ltd requires you to have holiday insurance including winter sports cover when booking a holiday.

Booking Amendments
Every effort will be made to amend a booking, however the party leader will be liable for any increased costs resulting from
changing the booking, plus an additional £30 administration fee.

Damage and use of accommodation
Damage to the accommodation must be paid for before departure.
Use of Chalet kitchen is strictly limited to The Tignes Chalet Company Ltd staff.
There is a strictly no smoking policy in all guest accommodation.

Internet Wifi and Sky freeview T.V.
We try our best to ensure that the Wifi and Sky freeview T.V. are available at all times. In the event of line or satellite disruption
of any type, we are not liable. Although we will try our best to correct the problem in the shortest possible time, we cannot provide
alternative options, or provide a refund of any sort.

Personal Belongings
Clients are responsible for all of their belongings.

Passports and Visas

Current passports are required for travel outside of the UK. If you do not hold a British or EEC passport you may require a visa
for travelling to France or Switzerland (if you fly to Geneva). In this case we recommend you check with your consulate.

The Tignes Chalet Company Ltd takes no responsibilities for clients skiing with company staff. Clients of the The Tignes Chalet
Company Ltd are responsible to show due regard for the terrain, conditions and other snow users.

In the event of illness or injury during the holiday the payment of all doctors, hospital and repatriation expenses are the
responsibility of the client.

Force Majeure
The Tignes Chalet Company will not be liable for problems or delays caused by strikes, political unrest, riots, hostilities, terrorist
activity, war, industrial disputes, fire, flood, tornadoes, hurricanes, transportation problems, airport closures, weather conditions
or any other event beyond our immediate control. Your travel insurance should cover this. The Tignes Chalet Company cannot
accept liability nor pay any compensation nor pay a refund where the performance or prompt performance of our contractual obligations is
prevented or affected by “force majeure”. In these booking conditions, “force majeure” means any event, which we or the
supplier of the service(s) in question could not even with all due care, foresee or avoid. These events are ones such as listed

Transfer conditions
If incoming flights are delayed for more than 30 minutes, we will make every effort possible to hold the waiting minibuses, but there
is no guarantee to keep your transfer slot. In these exceptional circumstances where flights are excessively delayed, Alpine Sherpa
may make an additional charge of 25 euros per hour for a transfer.

When travelling in a company minibus, we accept no responsibility for any delays or losses suffered as a result of adverse
weather conditions, mechanical breakdown traffic congestion/restrictions or any other circumstances which are outside our

Our responsibility for your holiday
We are responsible for ensuring that all accommodation and services meet the standard advertised on the website.

Foreign Travel Advice
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and
visa information, click here:
Foreign Travel Advice